Responsible Gaming

Our Commitment to You

At skolla, we believe that gambling should always be a form of entertainment — never a way to make money or escape from problems. While the majority of our users gamble responsibly and without issue, we recognize that for some individuals, gambling can become problematic and lead to financial, emotional, and social harm.

That is why skolla has built a comprehensive responsible gaming framework designed to:

Prevent underage gambling by enforcing strict age verification (21+ only)
Provide tools that help you stay in control of your gambling activity
Identify and support players who may be developing gambling-related problems
Promote awareness of problem gambling signs and where to get help
Create a safe, transparent, and fair gambling environment for all Indonesian players

This page outlines the responsible gaming tools available to you, the warning signs of problem gambling, and how to seek support if you or someone you know is struggling. Your wellbeing is our priority.

21+ Only — Adults Only: The skolla platform is intended exclusively for individuals aged 21 years or older. If you are under 21, you are not permitted to create an account or place bets. We verify age through government-issued ID (KYC) and will immediately close any account found to belong to a minor.

Understanding Responsible Gambling

Responsible gambling means making informed choices about how much time and money you spend on betting activities. It means understanding that gambling is a form of entertainment with an inherent risk of loss, and that the odds are always in favor of the house over the long term.

Key principles of responsible gambling include:

Set a Budget: Only gamble with money you can afford to lose. Never use funds intended for rent, bills, or other essential expenses.
Set Time Limits: Decide in advance how much time you will spend gambling and stick to it. Avoid gambling for extended periods without breaks.
Never Chase Losses: Accept losses as part of the game. Trying to win back lost money by betting more is one of the most common warning signs of problem gambling.
Gamble for Fun, Not Profit: Treat gambling as entertainment, not as a way to make money or solve financial problems.
Take Regular Breaks: Step away from the platform regularly to maintain perspective and avoid becoming absorbed in the activity.
Avoid Gambling When Upset: Never gamble when you are angry, depressed, or under the influence of alcohol or drugs. Emotional decision-making leads to poor choices.

Warning Signs of Problem Gambling

Problem gambling (also known as gambling disorder or compulsive gambling) is a behavioral addiction that can have serious consequences for your financial stability, mental health, and relationships. It is important to recognize the warning signs early:

Spending more money or time gambling than you intended
Feeling the need to bet with increasing amounts of money to achieve the same excitement
Repeatedly trying and failing to cut down or stop gambling
Feeling restless, irritable, or anxious when you try to reduce or stop gambling
Gambling to escape from problems or relieve feelings of helplessness, guilt, anxiety, or depression
Lying to family members, friends, or therapists about the extent of your gambling
Jeopardizing or losing important relationships, jobs, or educational opportunities because of gambling
Relying on others to provide money to relieve desperate financial situations caused by gambling
Chasing losses — continuing to gamble after losing in an attempt to win back your losses
Borrowing money, selling possessions, or engaging in illegal activities to fund gambling

If you recognize any of these signs in yourself or someone you know, it is important to take action immediately. Problem gambling is a treatable condition, and help is available.

Self-Assessment Tools: If you are unsure whether your gambling is becoming a problem, consider taking a confidential self-assessment quiz. Many problem gambling support organizations offer free, anonymous screening tools online.

Your Responsible Gaming Tools

skolla provides a range of tools to help you stay in control of your gambling. All tools can be activated from your account settings or by contacting our support team.

01

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you can add to your account. Once a limit is reached, you will not be able to deposit additional funds until the time period resets. Limits take effect immediately and can be decreased at any time. Increases require a 24-hour cooling-off period.

02

Loss Limits

Set a maximum loss threshold for a given time period (daily, weekly, monthly). If you reach your loss limit, you will be unable to place further bets until the period resets. This helps prevent chasing losses and maintains financial discipline.

03

Session Time Limits

Configure alerts to notify you when you have been logged in for a certain period (e.g., 30 minutes, 1 hour, 2 hours). Time limit alerts help you maintain awareness of how long you have been gambling and encourage regular breaks.

04

Reality Checks

Receive periodic pop-up reminders during your session showing how long you have been playing and your current net win/loss. Reality checks help you maintain perspective and make informed decisions about whether to continue or stop.

05

Cooling-Off Periods

Take a short break from gambling by requesting a cooling-off period of 24 hours, 7 days, or 30 days. During this time, your account will be temporarily suspended from placing bets, but you can still log in to view your account history and request withdrawals. Cooling-off periods are useful when you feel you need a break to regain control.

06

Self-Exclusion

Self-exclusion is the most restrictive responsible gaming tool. If you believe gambling is causing you serious harm, you can request permanent or long-term self-exclusion (minimum 6 months, up to 5 years or permanently). Self-exclusion is irreversible for the selected period and will result in account closure. To activate self-exclusion, contact our support team.

How to Activate These Tools: Log in to your skolla account, navigate to "Account Settings" → "Responsible Gaming," and select the tool you wish to activate. Alternatively, contact our support team via live chat, email (support@skolla.cam), or WhatsApp for immediate assistance. Our agents are trained to handle responsible gaming requests with sensitivity and confidentiality.

Getting Help for Problem Gambling

If you believe gambling is becoming a problem, the most important step is to seek help. Problem gambling is a recognized behavioral health condition, and professional support is available. You do not have to face this alone.

Contact skolla Support

Our customer support team is available 24/7 to assist with responsible gaming requests, including:

Activating deposit limits, loss limits, or session time limits
Requesting cooling-off periods or self-exclusion
Discussing your gambling activity in a confidential, non-judgmental environment
Providing referrals to professional gambling support services

Reach us at:

Email: support@skolla.cam (subject line: "Responsible Gaming Request")
Live Chat: Available 24/7 via the skolla platform (requires login)
WhatsApp: +62 811 0000 SKOLLA (Indonesian-speaking agents available 08:00–24:00 WIB)

Professional Gambling Support Organizations

skolla encourages users experiencing gambling-related harm to reach out to professional support organizations. While skolla is not affiliated with these organizations, we recognize their expertise and value in helping individuals recover from problem gambling:

Gamblers Anonymous: A fellowship of individuals who share their experiences and support each other in recovering from gambling addiction. Meetings may be available in major Indonesian cities or online.
National Problem Gambling Helplines: Many countries operate confidential helplines staffed by trained counselors. Check if Indonesia has a local gambling support hotline.
Mental Health Professionals: Licensed therapists and psychologists specializing in addiction can provide one-on-one counseling and evidence-based treatment such as Cognitive Behavioral Therapy (CBT).
Financial Counseling: If gambling has caused financial hardship, consider speaking with a financial advisor or debt counselor who can help you develop a recovery plan.

Talking to Friends and Family

If you are concerned about your gambling, consider opening up to a trusted friend or family member. Sharing your struggles can provide emotional relief and accountability. Encourage them to support you by:

Listening without judgment
Helping you set boundaries around gambling (e.g., managing finances, avoiding gambling triggers)
Encouraging you to seek professional help
Checking in regularly on your progress

Self-Help Strategies

In addition to professional support, consider these self-help strategies:

Identify Triggers: Recognize situations, emotions, or places that trigger the urge to gamble, and develop strategies to avoid or cope with them.
Find Alternative Activities: Replace gambling with other hobbies or activities you enjoy, such as sports, reading, socializing, or creative pursuits.
Limit Access to Funds: Ask a trusted person to manage your finances temporarily, or use tools like prepaid cards to limit your access to gambling funds.
Avoid High-Risk Situations: Stay away from gambling environments (both online and offline) during your recovery period.
Practice Mindfulness: Techniques such as meditation, deep breathing, and mindfulness can help you manage cravings and emotional distress.

Crisis Support: If you are experiencing suicidal thoughts or a mental health crisis related to gambling, please seek immediate help. Contact emergency services (dial 119 in Indonesia) or a mental health crisis hotline. Your life is more important than any debt or gambling-related problem.

Principles We Stand By

These are the core values that guide skolla's approach to responsible gaming and player protection.

21+ Only — Strictly Enforced

We verify every user's age through government-issued ID. Underage gambling is a serious offense. Accounts found to belong to minors are closed immediately, and all funds are forfeited.

Player Control Tools

You are in charge of your gambling. skolla provides deposit limits, loss limits, session alerts, cooling-off periods, and self-exclusion tools — all easily accessible from your account settings.

Transparent and Fair

We publish RTP percentages for all games, provide honest bonus terms, and settle bets according to clear rules. No hidden tricks, no manipulated outcomes.

Proactive Monitoring

Our systems monitor for signs of problem gambling behavior. If we identify concerning patterns, we may reach out to offer support or temporarily restrict your account for your protection.

Confidential Support

All responsible gaming requests are handled with sensitivity and confidentiality. Our support agents are trained to provide non-judgmental assistance and connect you with professional help if needed.

Education and Awareness

We believe informed players make better decisions. That is why we provide educational resources on responsible gaming, warning signs of problem gambling, and where to get help.